Help me NOW!
If you need urgent webinar assistance please call rather than email. 0800 932 462.
What is a ‘webinar’?
A webinar is an online seminar. All CCH Learning webinars are streamed via the GoToWebinar application. Webinars are a combination of audio and PowerPoint presentation. Each webinar is 60-90 minutes long and includes a 15-minute Question and Answer session where attendees may ask questions of the presenter.
You and your team can view the webinar on your computer screens and hear the presenters speaking. You can also use the GoToWebinar app on your iPhone, iPad or Android device.
How does the sound work?
GoToWebinar teleconferencing means that you can join in with your computer’s microphone and speakers, or make a conventional phone call. We recommend using your computer’s built in speakers if possible. If you are on your own, you could use a USB headset. Please note that all attendee microphones are muted by default
When you log into the webinar there will be an audio panel where you can select your preference and see the phone number to call if you have selected to dial in.
What do I need?
You will need a functioning phone (or a speaker phone if you have more than one team member attending) or a computer with microphone and speakers – if you are attending webinars frequently, you may wish to invest in a good set of external speakers.
You will also need a computer with a broadband connection; preferably wired as opposed to wireless (it’s faster and more reliable). Your Java software needs to be up to date and it helps if your computer and monitor are less than five years old.
You can also download the GoToWebinar app to your smart device and use built-in sound or headphones.
How many can attend?
CCH Learning webinars operate on a ‘one-connection-one fee’ basis which means you can have the whole team participate in the webinar for the one cost-effective price. For example, you can have three team members around a monitor or 15 team members in a boardroom with a data projector or big screen.
If you have people viewing from multiple sites or from separate computers you will need to book multiple connections.
Are Webinars CPD verifiable?
Yes, all CCH Learning webinars are CPD verifiable. A blank CPD certificate will be sent to the registered attendee of the webinar. After attending the webinar, they should print out the certificate, enter their details and have a peer or manager sign it as verification of their attendance.
For group attendance, print off a CPD certificate for each of those attending, these can be completed after the webinar and signed by a peer or manager as verification of their attendance. Group attendee names can also be entered into the survey at the end of the webinar for CPD audit purposes. CCH Learning are unable to sign CPD certificates due to the virtual nature of webinars.
What can I do ahead of time?
There are a few things you can do the day before which will make the connection process stress-free:
If you want to test whether the software will work, go to www.gotomeeting.com/wizard
What do I do on the day?
Webinars start promptly, so you will need to be logged into the webinar, and called into the teleconference
(with your phone set to speaker if required) and have your team ready at the start time:
What’s the difference between using the phone or using the computer audio?
When using the audio (speakers and mic) on your computer, the call itself is free because technically you’re not making one. You are only using your internet connection (and typically you will not be paying per unit of time).
If you dial into the teleconference using your phone, it is simply the cost of calling a Wellington or Auckland number. When you log into GoToWebinar, you will see the Audio Options on the right hand side – you can click the button for Use Mic & Speakers, or if you click Use Telephone it will bring up the number to call and give you a unique access code and PIN for the meeting.
What are the controls?
There are two controls you may use in the webinar: Full screen Mode and Questions.
Depending on level of interaction, you may also be asked to join in a poll. You do have a mute button but please note all attendees are automatically muted by default when joining. Only the presenters have the ability to speak.
Can I ask questions?
Of course. You can type in questions which the moderator will ask the presenter. We will show you how to do this at the start of the webinar.
Usually, the presenter and moderator will do a full Q&A session at the end of the webinar.
Help! I can’t find my email with all the details!
Hopefully you added a reminder to your calendar through the first email. This will contain all the details.
If you can’t find anything, then call us on 0800 932 462 and we will resend your link.
Help! My GoToWebinar isn’t working!
Depending on your security settings, some firms have trouble logging in the first time. There are few things you can try, and you may wish to engage the assistance of your IT support person.
What about feedback?
After your webinar, please place feedback in the online survey form which will pop up. Your feedback is very important to us as it helps us to improve and develop our webinar programme, so please take the two minutes to complete the survey.
If you have any suggestions on how to improve our webinars or on topics, we’d love you to let us know on this form. Alternatively you can email us at NZ-learning@wolterskluwer.com
How do I advise of any special dietary requirements?
You can let us know about any special dietary needs when booking for a conference.
Can I claim CPD for attending?
Yes, all CCH Learning conferences are CPD verifiable. Conference attendees will receive a blank CPD certificate in their conference packs which they should have signed at the end of the day by a peer or a CCH Learning conference representative.
Can I purchase conference papers after a conference has been held?
Yes, papers are usually available for purchase from our website two working days after the conference.
What is ‘On Demand’?
All our live webinars are recorded and can be purchased as On Demand recordings for you to watch at a time that is convenient for you. You will be sent a copy of the recording, relevant workbook and a full transcript of the webinar. Simply visit our online store www.cchlearning.co.nz and select ‘On Demand’ from the menu
Do you record all of your webinars?
Yes. Recordings of webinars are usually uploaded and available to purchase by the Friday following the live session. If you registered for the live session a recording will be automatically emailed to you on the Friday following the live session.
Are On-Demand recordings CPD verifiable?
Yes, all On-Demand recordings purchased through the CCH Learning store are CPD verifiable. Simply view the recording, complete and pass the accompanying CPD quiz and you will receive your CPD certificate.
I paid to attend a webinar and missed it, can I see it On Demand instead?
All registrants, whether they attended or not, are automatically sent a recording on the Friday following the live webinar.
Can I purchase a recording of a webinar if I forgot to register?
Yes, just go to the On Demand section of the website. Recordings are generally available on the Friday following the live webinar.
How much do On Demand webinars cost?
If you have already purchased the live webinar session we do not charge anything extra to send you the recording, you will be sent this automatically.
If you have not purchased the webinar already, the cost of the recording will be the same as the cost of the live session. Just select from the On Demand menu.
What format is the On Demand recording?
The recordings are in .MP4 format and can be played on most Windows, Mac and mobile devices
Who can I contact if I have a query on my order?
Please contact us at
Email: NZ-learning@wolterskluwer.com
Phone: 0800 932 462
