Unlock the power of effective communication with our practical webinar, designed for professionals across various fields including law, medicine, negotiation, and education. Learn the art of delivering a meaningful apology and mastering difficult conversations to prevent conflict escalation and achieve your desired outcomes.
Particularly useful for those in industry, employment, medical, family and education based practices and whether as lawyers, doctors negotiators, mediators or senior executives.
This intensely practical webinar is set at an introductory to medium knowledge level. Split into two parts we firstly look at how getting an apology wrong will wind up with conflict and push settlement into sabotage, litigation or worse. You will learn that giving something apparently as simple as an apology is in fact complex and challenging. And you will learn how to get it right to significantly increase the chance of you getting your desired outcome.
The second part of the webinar is another aspect of helping you avert conflict escalation by teaching you how to approach and run the difficult conversation. This part is not only relevant for those who are advising employers or HR persons, but also applies to all who find themselves in a difficult conversation arising out of a relationship.
You will learn that in serious conflict, apology should not be treated lightly. Managing and advising about the apology is a learned multi-faceted skill that needs careful hands on management to get it right so that the reason for giving it is met with the desired outcome.
Difficult conversations are just that. You will learn to manage them so that you avoid the traps for the unwary, and significantly improve the prospect of avoiding further conflict.
Lawyers, Accountants, Advocates, Management, Union Representatives, HR Advisers, Medical and Education, Industry.
Phillip Green, Mediator, Arbitrator & Barrister
Phillip Green is a much sought after expert on the skills of negotiating and mediating. He is a barrister solely practising as mediator, arbitrator and teacher. Ranked amongst the top 10 commercial and family mediators in NZ he has authored and co-authored various texts on aspects of negotiating and mediating. He has lectured throughout New Zealand, and pre-Covid in Australia and in the United States. His positions held include Adjunct Professor and Director at the Massey University Dispute Resolution Centre, Founding President and Director of Professional Studies for the Arbitrators’ and Mediators’ Institute of New Zealand, a member of the UNESCO Panel of Mediators and is Tane Patron of MAADRO, the Maori Allied Dispute Resolution Organisation.
1.25 CPD Hours
