Description

Special focus: How do humans and technology interact?

Do you struggle to understand the way your staff and your customers behave? Why do some people seem to act in such an illogical way?

Do some of these issues sound familiar - 

• Have you ever asked a staff member not to do something then five minutes later they do it!
• Why do staff not understand when computers make mistakes?
• Why is it that some staff members can find the time to plan a weekend fishing trip but not take two minutes to complete a job sheet?
• Why are we so bad at estimating time and budgets?
• Why are many companies with automated checkouts scrapping them?

Over the last 120 years psychologists have started to understand why human beings do “stupid” and often baffling things in the workplace. When employers start to understand how people work, they can change their systems to get the best out of their staff.
As more and more technology takes over our lives we are starting to discover there are some ways where humans and technology can interact very well and some where we cannot.
What does this mean for AI, what are the benefits and what are the pitfalls?

This webinar will help you to understand why human beings behave in the way they do and what you can do to motivate them to do what you want them to do.

LEARNING OUTCOMES 

This webinar will help you to understand difficulties in the following areas and how to address them…

• Why do rewards often demotivate people?
• Why are senior lawyers more likely to receive a malpractice lawsuit than a junior lawyer?
• Why do people just forget crucial information?
• How could a NZ company lose millions of dollars and no one noticed?
• When do human beings preform really well and when do they preform really badly?

SUITED TO 

HR professionals, team leaders, supervisors, managers, owners, and all employers.

PRESENTER

Michael Hempseed, Author

Michael Hempseed is the director of a specialist mental health service called Frontiers of Hope. He is the author of Being A True Hero: Understanding and Preventing Suicide in Your Community. The book is being used by the New Zealand Police, Fire and Emergency NZ, GPs, Counsellors as well as many parents and teachers. He has trained everyone from army medics to social workers to health and safety companies. Michael gained an honours degree in Psychology from the University of Canterbury in 2008. In 2016 he spoke at TEDx.